M&A Success in Business Services: Navigating Current Buyer Preferences

Exit Strategy & Solutions • September 30, 2025

Maximising Exit Value in the UK’s Business Services Market

1. Introduction: Market Context for UK SME Owners


As of late September 2025, the UK mergers and acquisitions (M&A) market continues to show resilience and intensity - particularly in business services, financial services, technology and healthcare. For small and medium‑sized enterprises (SMEs), the current conditions present both opportunity and complexity.


Demand for quality acquisitions remains especially strong in the £1 million to £40 million revenue bracket, where companies demonstrate attractive scale, yet remain nimble enough to integrate efficiently. For owner‑managers considering succession, retirement, or liquidity events, 2025 presents one of the most active landscapes in recent years.


Noteworthy transactions - such as JTC’s £20m acquisition of Kleinwort Hambros Trust Business or Warmest Welcome's purchase of a Leeds operator (for an estimated for £8–12m) - illustrate the appetite across essential and specialist services alike. Average deal size stabilising at ~£9.4m signals both strong buyer confidence and consistent valuation benchmarks.


The challenge for SME owners lies in understanding and aligning with shifting buyer preferences - especially around operational efficiency, digital capability, and service differentiation.


2. Current Market Analysis: What September 2025 Tells Us


2.1 Transaction Highlights


Recent deal flow shows:


  • Financial Services: Consolidation remains dominant, with mid‑tier wealth and insurance firms acquiring to build scale and diversify. Example: Acquisition of KSL Thomas Insurance (£2–5m valuation) and Liberty Blume’s partnership with PHL Insurance Brokers (<£10m) both underscore buyer appetite in insurance broking.
  • Healthcare: With market resilience and demographic demand, acquisitions such as the regional Leeds care home operator (£8–12m) highlight investor confidence in essential services.
  • Technology Integration: A Manchester software firm’s reported £5–8m sale illustrates how digital capability is driving cross‑sector investment strategies.


The £2m–£20m deal range is particularly active, reflecting buyers’ focus on SMEs with scalable infrastructure and loyal customer bases.


2.2 Sector Performance: Business Services in Spotlight


Business services continue to anchor the market. Outsourcing, compliance, recruitment, IT services, and facilities management are in demand, as corporates and private equity funds seek recurring revenues alongside efficiencies. Buyers are targeting providers with:


  • Strong recurring income through contracts or subscriptions.
  • Defensible niche markets (e.g. specialist compliance, ESG consultancy).
  • Regional depth with potential to expand nationally.


2.3 Buyer Preferences: Where Value is Created


Across recent deals, buyer behaviour highlights three decisive valuation drivers:


  1. Operational Efficiency: Cost‑controlled, well‑systemised firms win stronger multiples.
  2. Digital Integration: Technology‑enabled service providers are viewed as scalable and resilient.
  3. Customer Stickiness: Low churn and demonstrable loyalty lift confidence in cashflows.


SMEs that can demonstrate steady revenue growth, robust margins, and digital readiness are consistently commanding valuations at the upper end of the range.


3. Strategic Considerations: Positioning for Exit in 2025


To maximise outcomes, SME owners should prioritise four strategic areas:


3.1 Sharpening the Value Proposition


Today’s buyers need a clear, evidence‑based story: how your business differentiates, how it defends its market position, and why it is resilient in downturns. Examples include:


  • A recruitment firm with deep penetration in the legal and finance sectors.
  • A compliance consultancy with unique regulatory technology reducing client burden.


3.2 Strategic Alliances Pre‑Exit


Aligning with larger market players or creating joint ventures before sale can demonstrate scalability and unlock synergies that attract premium valuations.


3.3 Accelerating Digital Transformation


Whether client portals, AI‑driven automation, or upgraded CRM systems, digital advancements both future‑proof operations and increase deal attractiveness. The Manchester software deal underlines the premium attached to tech‑enabled business models.


3.4 Timing the Market


Given the active deal pipeline, owners face a window of opportunity. Exiting ahead of potential macro headwinds (e.g. election uncertainty, regulatory shifts, interest rate pressures) could secure valuations that may not be available in a different climate.


4. Practical Steps: Executing a 2025‑Ready Exit Strategy


4.1 Financial Health Check


  • Conduct a thorough audit of financial statements.
  • Focus on clean reporting, recurring revenues, and defensible margins.
  • Address working capital management, as buyers scrutinise cashflow resilience.


4.2 Growth and Scalability Planning


Buyers will pay premiums for future growth stories. Owners should:


  • Map a three‑year expansion plan (organic or acquisition‑led).
  • Diversify client base to reduce dependency.
  • Demonstrate capacity for profit uplift post‑deal.


4.3 External Advisory Support


Seasoned M&A advisors can provide structured buyer access, benchmarking, and deal management. Their role is invaluable in preparing documentation, managing negotiations, and ensuring vendors avoid valuation pitfalls.


4.4 Fostering an Innovation Mindset


Embedding a culture of innovation - continuous improvement, new service development, ESG integration - not only strengthens operations but signals to buyers that the company will remain competitive after acquisition.


5. Case Studies: Lessons from Recent UK SME Sales


  • North‑West Facilities Management Firm (c.£7m EV): Attracted multiple bidders due to long‑term outsourcing contracts with local authorities and investment in energy‑efficient services.
  • London‑Based HR Consultancy (c.£4m EV): Valuation uplift achieved after demonstrating successful pivot to hybrid workforce management solutions post‑pandemic.
  • Regional Insurance Broker (c.£9m EV): Secured premium multiple by combining decades‑long client relationships with recent digital investment in claims automation.


These examples underline that defensible revenues, tech‑enhanced operations, and growth plans materially influence final outcomes.


6. Conclusion: Navigating the Next Quarter of 2025


The UK M&A market in 2025 offers fertile ground for well‑prepared SME owners in business services and adjacent sectors. Average deal sizes and steady buyer interest confirm confidence - but valuations are increasingly tied to operational quality and digital progression.


Owners determined to exit should act decisively: refine the business model, demonstrate resilience and innovation, and seek professional guidance to navigate what remains a seller‑favourable environment.


Key takeaways:


  • Prioritise financial transparency and strong reporting.
  • Highlight unique market positioning and client loyalty.
  • Accelerate digital transformation for scalability.
  • Explore alliances to unlock synergies.
  • Time the market strategically to maximise value.


The remainder of 2025 presents a strategic window - one that can deliver maximum value if SMEs carefully align their company story with the buyers’ current lens.


At Exit Strategy and Solutions, we help SME owners map exit pathways, navigate deal complexities, and secure outcomes that reflect their true enterprise value. If you’d like to understand your readiness and priorities, we invite you to book a confidential consultation Contact us - let's talk about you and your business. or try our Exit Readiness Calculator Exit readiness calculator.


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About Exit Strategy & Solutions


Ethical, expert, exit advice for UK business owners. We help SMEs prepare, grow value, and execute confidential business sales. Our team combines deep M&A expertise with practical business experience to deliver outcomes that exceed expectations. If you're considering your options, we'd welcome a confidential conversation about your specific situation.


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